Q&A: Files upload in prestashop 1.7 - problem with upload process

PrestaShop 1.7 user question

Hi,
I have installed plugin to upload pdf, avi, mpg files called customer files upload module (v2.3.4) in prestashop 1.7, but in the product does not let me upload any files, I get the form but I do not have the option to upload anything. It does not work also in cart, order history and other parts of shop. What i can do to solve the problem?



PrestaShop expert answer

hello!
i decided to extrude library that is dedicated for 1.7.x,
previous mixed version - as you already noticed - generates issues

What to do now? step 1: download new version
- please log in to your customer account https://mypresta.eu/my-account/orders/
- go to "my orders" section
- you will see there now two libraries of orderfiles module (orderfiles.zip and orderfiles17.zip)
- download version dedicated for 1.7.x

What to do now? step 2: upload new version to your shop
- upload new version to your shop
- go to module configuration page to section "updates"
- click "check now" and you will see notification if you've got up to dated version, or not (if not - please let me know)

What to do now? step 3: clear browser cache
- clear browser cache
- version dedicated for 1.7.x has new .js files, there is a chance that your browser remembers old js files. This can cause some issues


it should be fine now, module will work properly in each part of the shop:
- admin uploads (customers > files upload, order detail page upload section)
- customer uploads (product, cart, order history, customer account)


Sorry for the confusion with module library,
with regards,
Milos
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