Q&A: Disqus module for product pages - visibility problem

PrestaShop user question

Hello, I bought the module of Disqus comments but can not get it to display on my site. Unfortunately module is not visible on my product pages. I tried to reinstall module several times and unfortunately - it does not work properly.
what is going on and how i can solve the problem?

PrestaShop expert answer

hello
thank you for access
so i inspected your shop, i described what i did below:
  1. Checked disqus addon configuration page and verified configuration of the plugin
  2. Checked if disqus comments module is attached to displayFooterProduct section (and it wasn't!) 
  3. I went to "innestare un modulo" section and associated disqus module with this position
  4. checked product page for the widget - it was not visible
  5.  i've noticed that you use page cache module
  6. due to the affresive caching method, i cleared shop cache (on page cache module configuration page) 
  7. FIXED! disqus comments started work on product page well.


Solution
If you've got problem with visibility of disqus comments module on your product pages please check association with displayProductFooter hook and if you use some caching module - clear cache inside this module. Comments module will start to work properly.
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